Create Service Request


Please note that if your request is of an urgent nature, or if there is a public safety component to your request (regarding water, sewer, parks, solid waste, roads and snow removal) you should call the Customer Service line at 250-469-8600. Calls will be received during regular business hours and after hours.

If your request is an emergency please call 911.


The City of Kelowna mobile service request system is best suited for use with HTML5 compliant browsers on mobile devices and tablets.

If you are having difficulty using this mobile version, phone 250-469-8500, 8am to 4pm, Monday to Friday.

Full Website Version
Close Drag or drop pin at desired location and then press the Details button.
Drop Pin
Place pin in the middle of the map
Find Pin
Pan to pin's current location
My Location
Place pin at my approximate current location (if you have Location Services enabled)

Upload function is not supported by all devices. Please consider the file size of your image, higher resolutions can take a long time to upload.